Permut – AI Agents for Customer Feedback & Growth

This podcast introduces Permut, an AI-powered platform designed for customer listening and feedback collection. It explains that Permut allows businesses to build AI agents that can interact with customers across various channels like WhatsApp, SMS, and web to gather feedback and insights. The platform aims to boost retention, prevent negative customer experiences, and provide real-time data at scale. Reviews from users highlight the platform’s ability to collect feedback quickly, synthesize useful insights rapidly, and present data in an easily understandable dashboard, making the feedback process feel more conversational than traditional surveys.

It’s never been easier to launch. Or harder to stand out

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Frequently Asked Questions

What is Permut?

Permut is a complete platform designed to build AI agents that engage customers, collect feedback, and drive business growth. It operates across various communication channels like WhatsApp, SMS, and Web.

What problem does Permut aim to solve for businesses?

Permut aims to help businesses boost customer retention, prevent poor customer experiences, and unlock real-time insights from customer feedback at scale.

How does Permut collect customer feedback?

Permut utilizes AI agents to engage customers and collect feedback. This method makes the feedback collection process feel conversational rather than like a traditional survey, as noted by users.

What is a key benefit of using Permut for feedback collection?

A key benefit highlighted by users is the speed at which Permut collects and synthesizes useful insights from customer feedback. It can process feedback “at a super fast speed.”

How does Permut present the collected feedback?

Permut not only collects feedback rapidly but also extracts and breaks it down into a dashboard format, allowing users to easily analyze the insights.

What kind of “agents” does Permut offer?

Permut allows users to “build AI agents” that are capable of engaging customers, collecting feedback, and driving growth across multiple communication platforms.

What channels can Permut’s AI agents operate on?

Permut’s AI agents can operate across various channels, including WhatsApp, SMS, and the Web, providing flexibility in how businesses interact with their customers.

When was Permut launched?

Permut was launched on 11 July 2025.

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